Discover the Benefits of 24/7 Monitoring & Proactive Service Plans
Experience the Peace of Mind That Comes from Uninterrupted Smart Home Living
Smart home automation is all about effortless living. Tap a button, and the shades lower, the lights dim, and the movie begins. Until it doesn’t.
While smart home glitches are rare, they do occur, and, like most glitches, they’re often at inopportune times. You’re just getting ready to head to your home theater for Friday family movie night, and you receive a security alert. Or, you thought you received a security alert, but nothing’s there. Annoying.
Fortunately, we have good news to share.
At SB Comm, we offer service plans, providing 24/7/365 proactive monitoring service contracts. Here, we’ll explore what that means to homeowners searching for peace of mind.
SEE ALSO: Building a Reliable Home Networking Solution for Your Smart Home
24/7 Monitoring & Support
All four of our membership plans are month-to-month with no required contract or commitment. Tier one is the Essentials+ plan that offers in-demand 24/7 remote support. This support experience ensures someone is there for you any time, day or night, and within 60 minutes.
Making It a Priority
The next tier offers priority service, enabling you to schedule same-day onsite support. Prioritized appointment scheduling means urgent issues will be taken care of when you call, even on weekends and evenings.
As a member, we make you a priority, ensuring prompt service when you need it the most. If the issue can’t be resolved remotely, we’ll be in touch within an hour. You’ll also receive a discount should a tech need to travel to your home.
A yearly tech review will ensure you’re updated and running as smoothly as possible.
Taking a Proactive Stance
Whether talking about all-important security systems or seizing opportunities, taking a proactive stance ensures far fewer reactive responses. At this tier, you experience proactive system monitoring.
This type of monitoring helps keep you up and running and online 24/7. By keeping an eye on your system and monitoring its health, we can often fix a glitch before you even know there is one.
At this level, you receive two tech reviews each year.
Our Signature Line
In addition to all that came before, the top-tier level offers advanced support that includes almost immediate remote support (within 10 minutes). This is for people who want what they want when they want it and always want to stay connected.
Why Work with SB Comm?
At SB Comm, we pride ourselves on offering the best service possible. We know the frustration that arises when technology goes amiss. The sooner it’s back to normal, the better. And that’s what sets us apart.
Trusting us as your service provider places the responsibility on us to always be dependable, proactive, and provide a personal touch. And no matter what size project it entails, big or small, our personalized service remains the same.
All our clients receive brief video clips demonstrating the scope of work and providing a recap of the project. This clip includes a floor plan and the lay of the land. Pictures show the project in detail, including all the wiring.
An example of a recent one we did was for a smaller project. Despite its size, we laid out all the details for the homeowner, who loved that we had them ready and available to share.
In this project, we pre-wired, ensuring the foundation for fast and reliable connectivity, the backbone of a smart home. We pre-wired for four security cameras and four access points (APs), a hardwired device that produces Wi-Fi. By wiring for APs throughout the house, we ensured future-proof corner-to-corner coverage. We also pre-wired two TVs and prepared the home for fiber optics.
Because of this attention to detail and ensuring our clients know what’s transpiring every step of the way, long-term relationships have formed. And that’s our goal—becoming your technology concierge for life.
Call us or fill out our contact form to learn more about the peace of mind our service plans provide.